Uploading documents to exora

Where to start

All uploads happen from the Documents tab. Tap the add button to open the upload screen, where you choose how to bring your document in.

If it is a medical document, exora can almost certainly process it - pathology and lab results, imaging reports, discharge summaries, prescriptions, specialist letters, immunisation records, and more.

Four ways to add a document

• Scan a document - Use your phone camera to scan a paper document. exora detects the edges, straightens the page, and crops it automatically. Best for letters, results, and forms. (Available on the phone app.)
• Take a photo - A straightforward camera capture, handy for items that do not lie flat. (Available on the phone app.)
• Choose files - Pick a PDF or image already saved on your device, such as a report downloaded from a hospital or pathology portal. (Available everywhere, including web.)
• Photo library - Select existing photos of documents from your device. (Available everywhere, including web.)

Downloaded PDFs from provider portals tend to give the best results, because the text is already clean and complete.

Supported formats

exora accepts PDF, JPEG, PNG, HEIC, and TIFF files. Scanned and photographed documents are read automatically using text recognition, so handwritten and printed pages both work.

• Multi-page PDFs are fully supported - every page is read.
• Multiple files at once - select several files or photos in one go.
• Multiple photos as one document - capture several pages of the same letter and they are kept together as a single document.

You are not limited to Australian healthcare. Documents from any country, in any language, can be uploaded - exora handles international medical terminology and formats.

Review before you upload

After selecting your files, you get a chance to check everything before it is sent:

• Preview each page and remove anything you did not mean to include.
• Crop or rotate photos so the document is clear and the text is legible.
• Add more files to the same upload if you missed a page.
• Choose whose record it belongs to - assign the document to your own profile, or to a family member’s profile if you manage one.

What happens after you upload

When you confirm, your files are uploaded and queued for processing. You will see real upload progress, then a confirmation that your document is queued.

From there, exora reads the document and extracts your health information in the background. This usually takes a few minutes depending on the length and complexity of the document, and you can safely leave the screen while it works.

Back in the Documents tab, each document shows its current status - queued, processing, completed, or needs review. You can tap a processing document to watch its progress in real time.

What gets extracted

Once processing is complete, your document is more than a stored file - its contents become part of your organised health record:

• Medications - name, dose, and frequency.
• Conditions and diagnoses.
• Lab and pathology results - with values, units, and reference ranges.
• Vitals - such as blood pressure, heart rate, and weight.
• Allergies, immunisations, and procedures.
• Healthcare visits - the encounter, its date, and the provider or facility.

Every extracted fact links back to the exact spot in the original document it came from, so you can always check the source. Each fact also carries a data quality rating, so you know how confident the extraction is and where it originated.

Managing your document library

The Documents tab is your complete library. For any document you can:

• View the original - open the file page by page, with extracted data highlighted in place.
• Rename it to something you will recognise.
• Pin important documents to the top.
• Archive documents you do not need front and centre.
• Delete and restore - removed documents can be brought back if you change your mind.
• Download a copy back to your device.

If you upload the same file twice, exora recognises the duplicate and avoids processing it again, so your record stays clean.

Tips for the best results

• Prefer official documents - files with a letterhead, your full name, and the doctor or facility name produce the strongest, highest-quality extractions.
• Use downloaded PDFs where you can - portal downloads from hospitals and pathology providers are ideal.
• Make photos legible - good lighting, a flat surface, and the whole page in frame.
• Upload from many providers - the more sources you add, the more exora can cross-reference and strengthen your health record.

Questions?

If a document will not upload or process the way you expect, contact us at support@exora.au.