Frequently asked questions

exora is an app that brings all your medical records together into one place. Upload documents from any provider - lab results, discharge summaries, prescriptions, imaging reports - and exora reads them and organizes your health data for you.

Download the exora app or open app.exora.au, then sign up with your phone number or email. We send you a code to verify - no password and no invite needed.

exora is free to start, with an optional membership. The free plan has no card, no trial and no expiry: 50 pages of documents to start, then 5 more each month. Membership costs $12 a month or $99 a year. See pricing for the details.

exora is available on iOS (iPhone and iPad), Android, and in a web browser.

Any medical document - lab results, discharge summaries, prescriptions, specialist letters, imaging reports, referrals, immunization records, physical therapy and other reports. If it's a medical document, exora can likely read it.

Most documents are done within a few minutes. Long or complex documents can take longer.

PDF (including multi-page), photos such as JPEG, PNG and HEIC, TIFF (including multi-page), and Word documents (.doc, .docx, .rtf and .odt), which are converted to PDF for you. Spreadsheets, presentations and Apple Pages, Numbers or Keynote files are not supported yet. You can upload files from your device or photograph a paper document in the app.

No. We never sell your health data and never use it for advertising. The only companies that receive it are the service providers that run exora for you - storage, reading your documents, answering your questions - and only to do that work. Each one is named in Section 5 of our Privacy Policy.

exora is an Australian company, so your records and documents are stored in Sydney, Australia - not in the United States - and handled under Australian privacy law. To read your documents and answer your questions, the content is sent to our AI model providers (Google and Anthropic, plus OpenAI for matching medical codes), which process it outside Australia, including in the United States. They do not use it to train their models, and how long each may keep it is set out in Section 6 of our Privacy Policy.

You, and the people you choose to share with. Other exora users cannot see your records unless you share them, and you can revoke a share at any time. Beyond that, the service providers that process your data for us (see the question above) receive what each task needs, and a small number of authorized exora staff can open records when needed to run the service, for example to fix a problem you report. That access is logged. We would also disclose information if the law required it, such as under a court order. The Privacy Policy sets this out in full.

Yes. You can delete individual documents and records at any time, or close your whole account. When you close your account, your data is taken out of use right away and you have 30 days to change your mind by signing back in. After that, your health records, documents and personal information are permanently deleted, and backup copies are removed within 17 days after that. A few things are kept, as the Privacy Policy explains: audit and security logs, a record of the terms you accepted, anything a verified healthcare provider created as part of caring for you, and that provider's record that you shared with them (your name, date of birth and the dates their access ran).

exora reads your documents in several stages, with a reading system built for medical records. It is good but not perfect: it can misread a value, miss something, or choose the wrong medical code. That is why every fact links back to the document it came from and carries a data quality badge. Check anything important against the original, and with your doctor.

No. exora organizes and presents your health data. It does not provide medical advice, diagnosis, or treatment. Always consult a healthcare professional for medical decisions.

Every piece of extracted data is linked to its source document, so you can open the original and see exactly where it came from. For many kinds of record you can also mark an item as wrong or correct it yourself, and your original documents are never changed.

Yes. exora lets you create separate health profiles for your children, elderly parents, dependents, and even pets - all managed from one account. Each profile has its own complete health record, documents, and chat history.

On the Home screen, tap Add a profile (or tap the profile picture in the header). Choose a person or a pet; for a person, say how they are related to you. Then confirm that you have the authority to manage their health information.

You control access. You can share a profile with the person it belongs to (or anyone else) and set their access level. This means you can give a teenager view-only access to their own records while you keep full control, or share a dependent's records with another caregiver.

Use the Share button on the Home screen. You can share in person with a code, send a link, or share with a provider who uses exora. Your doctor does not need an account to open a link. You choose what they see and for how long - a link lasts up to 30 days at most and stops after ten openings - and you can end it at any time.

Yes. You can share the whole record or choose specific categories - for example, your medications and allergies but not your lab results. You set the access level and can change or revoke it at any time.

Yes. Go to Settings, then Permissions, to see everyone you have shared with and revoke access. Once revoked, they can no longer see your records. A healthcare provider keeps their own copy of anything they created while caring for you, as healthcare providers are required to.

Three: View Only (see the records), View and Edit (see, add and edit records), and Full Access (all of that, plus sharing onward and seeing who else has access). You set the level for each person on each profile, and can change it at any time.

exora's chat answers questions about your health records in plain language, explains medical terms, looks at photos you send, drafts notes, appointments and reminders for you to confirm, and helps you find your way around the app. When it answers from your records, it shows which documents it used.

Yes. The assistant keeps a short list of things it has learned, such as your preferences, so later answers fit you better. You can see and clear that list in Settings, under AI Memory. For a conversation that is not saved, use Private Mode: it is kept out of your history and deleted automatically about 72 hours after it ends.

The assistant is focused on your health and on using exora. It answers questions about your health records, explains how the app works, and helps you find things. For questions outside health, it will steer you back.

You will notice colored badges next to your health data. They tell you how well the source document identifies you and where it came from, so you know how much weight to give it.

Clinician Confirmed - A verified healthcare provider added or confirmed this data through their exora account, or it came from an authoritative clinical system.
High - The document contained your name, date of birth, and the name of a doctor or facility. This is typical of official letters, lab reports, and discharge summaries.
Medium - Your identity was found in the document, but no doctor or facility name was identified.
Low - The document did not contain enough identifying information to confirm who it belongs to or where it came from.

A badge describes the source document. It is not a clinical check of the fact itself.

The best thing you can do is upload official documents - the kind with a letterhead, your full name, and the name of the doctor or facility. PDFs downloaded from hospital portals and labs tend to produce the best results. Photos of documents work too, as long as all the details are legible.

Yes, by downloading them - there is no direct connection yet. exora does not link to US patient portals, hospitals or health systems today. Under HIPAA you have the right to get a copy of your own records, so download them from your hospital's or clinic's patient portal, or ask your provider for copies, then upload them to exora. They are read like anything else.

Apple Health on iPhone and Health Connect on Android already connect, so fitness and wellness data such as steps, heart rate and sleep can flow into exora. Garmin is not available yet. There are no direct connections yet to labs, hospitals or patient portals, so for now you upload documents yourself. We will say so here when a connection is live.

The exora app is available in English, Spanish, French, Italian and Portuguese, and so is this website. The chat assistant replies in the language you write to it in, and can answer about your records whatever language your documents are in.

Yes. exora works with records from US providers, and is not limited to any one country. You can upload medical documents from anywhere, in any language.

Patients share their profile, or chosen parts of it, with you directly through exora, at the access level they pick: View Only, View and Edit, or Full Access. You see the health data they have chosen to make available, drawn from all the documents they have added. You do not need an account to open a record a patient sends you as a link. Provider verification on exora currently checks Australian registration only, so US clinicians cannot be verified yet.

exora assigns standard medical codes to extracted health data: SNOMED CT for conditions and procedures, LOINC for laboratory results, and RxNorm for medications. The codes are assigned automatically and have not been checked by a healthcare professional, so treat them as a guide.