Account & Data Deletion

This page explains how to request deletion of your exora account and the data associated with it, and what happens to that data when you do. exora is a personal health data app published by Exora Health Pty Ltd.

How to delete your account in the app

1. Open the exora app and sign in.
2. Go to Settings.
3. Tap Account, then Delete Account.
4. Follow the prompts to confirm. Your account is closed immediately and your data becomes inaccessible.

If you cannot access the app

Email us at hello@exora.au from the email address on your account and ask us to delete your account. We will verify your request and action it within 30 days.

Deleting some of your data without deleting your account

You do not have to close your account to remove data from it. Each of the following can be deleted on its own, from inside the exora app, and takes effect immediately:

• A document you uploaded. Open the document and choose Delete. This removes the file and all of the clinical data that was extracted from it.
• An individual health record. Conditions, medications, dose records, family history entries, care contacts and care tasks can each be deleted from their own screen.
• An appointment recording. Open the appointment and choose Delete recording, which removes the audio and its transcript.
• Everything from a connected health app or wearable. Go to Settings → Integrations → Health Data and choose Disconnect and clear all data. This deletes every fitness, sleep and workout record synced from that source. Your medical records are not affected.
• A profile you manage. Deleting a profile removes that person’s health record. Your account and your other profiles are unaffected.

If you would rather we did it for you, or you cannot access the app, email hello@exora.au from the email address on your account and tell us what you would like removed. We will verify your request and action it within 30 days.

Deletions made this way are permanent and are not covered by the 30-day recovery window described below, which applies to closing an account.

What is deleted when you delete your account

When your account is deleted, we permanently remove your personal and health information, including: your profile details, uploaded medical documents, all extracted clinical data (conditions, medications, allergies, vital signs, laboratory results, procedures, and immunisations), chat history and any photos shared in chat, voice conversation transcripts, and your stored files.

Deletion works in two stages. Your account first enters a 30-day recovery window, during which you can reactivate it by signing back in. After 30 days, an automated process permanently deletes all of the data above.

What is kept, and for how long

For legal and compliance reasons, we retain audit log entries (records of data access and changes, including user identifiers and timestamps) for 7 years after account deletion. We also retain aggregated processing metrics that do not contain your health data. Automated database backups are kept on a rolling 7-day basis and are then overwritten.

More information

For full details on how we handle your data, see our Privacy Policy (Section 8, “How Long We Keep It”). For any questions about deletion, contact hello@exora.au.